Wrong number showing on text messages iPhone

Question:

Question: iMessage has wrong phone number how do I change it

My iPhone 4S uses the correct # and so did my ipad up until about a month ago. That's when my daughter got her new 5C and it was set up. She's only 10, so they set it up under my appleID, now her phone # is showing up on my Ipad as the number to send messages to. She is receiving all my text and I hers.

How do I change the number back to mine on the ipad?

Thank you

iPad, iOS 7.0.3

Posted on Nov 3, 2013 9:20 PM

User profile for user: sks77777

Question: iMessage has wrong phone number how do I change it

After transferring your number to us, you may need to update some settings on your iPhone to make sure it's set up for the number you want to use.

Update your phone number:

1. Go to Settings > Name, Phone Numbers, Email > Contactable At
2. Choose Edit
3. Enter your chosen number, using +44 instead of the first 0
4. Tap Save

Reset iMessage settings:

1. Go to Settings > Messages
2. Toggle iMessage to OFF and then back to ON
3. Once iMessage has been activated, scroll to Send & Receive to check if the right mobile number is ticked

Reset FaceTime settings:

1. Go to Settings > FaceTime
2. Toggle FaceTime to OFF and then back to ON
3. Once FaceTime has been activated, scroll down and check if your mobile number is ticked under You can be reached by FaceTime at

Calling & messaging

The problem of iMessage displaying the old phone number has been reported by some users. You find below the steps to fix the problem of iMessage displaying Wrong Phone Number.

The problem of iMessage displaying wrong phone number on iPhone usually occurs following an iOS update and when users try to activate iMessage and FaceTime on their devices.

This problem is also faced by users who switch to a different phone number during holidays in another country, switch carriers, change phone numbers or have insufficient balance in their account.

In all cases, iMessage does not activate with the current phone number and displays old phone number in “Send & Receive” section of iMessage Settings on iPhone.

You will find below a number of methods that users have tried with success to fix the problem of iMessage displaying wrong phone number on iPhone.

1. Switch iMessage ON/OFF

Make sure you have sufficient balance in your account to send SMS messages and follow the steps below to switch OFF iMessage and switch it back ON again.

1. Go to Settings > Messages > switch off iMessage by moving the toggle to OFF position.

2. Press & Hold the Power button > use the Slider to Power OFF your iPhone.

3. Wait for 5-10 minutes and Power ON your iPhone by pressing the Power button.

4. Go to Settings > Phone Number > make sure your correct Phone Number is displayed next to “My Number”.

5. Go to Settings > Messages > switch on iMessage by moving the toggle to ON position.

6. Go to Settings > Messages > make sure your correct Phone Number is displayed next to “Send & Receive”.

The act of disabling iMessage, waiting for 5 minutes and re-enabling iMessage makes your new phone number to be registered with Apple’s iMessage servers.

3. Sign Out/Sign in to iMessage

The next fix for the problem iMessage displaying wrong Phone Number is to sign out of iMessage and Sign back in again.

1. Go to Settings > Messages > tap on Send & Receive.

2. On the next screen, tap on your Apple ID.

3. On the pop-up, tap on the Sign Out to confirm.

4. Similarly, go to Settings > FaceTime > tap on your Apple ID > tap on Sign Out.

5. Go back to Settings > Messages > Send & Receive > tap on Use your Apple ID for iMessage and sign in with your Apple ID.

The above should reactivate iMessage/FaceTime on your iPhone and fix the problem.

3. Reset Network Settings

If the above method did not fix the issue, you will have to Reset Network Settings on your iPhone. This will erase the Network settings and WiFi network passwords on your iPhone.

1. Turn OFF both iMessage and FaceTime on your device.

2. Go to Settings > General > Reset > tap on Reset Network Settings.

3. On the pop-up, tap on Reset Network Settings to confirm.

4. Next, connect to WiFi Network by entering your WiFi Network Password.

5. Go to Settings > Messages > see if the correct Phone Number is displayed next to “Send & Receive”.

4. Import SIM Card Contacts

Some users have reported fixing the problem by importing SIM Contacts to their iPhone.

1. Go to Settings > Contacts > tap on Import SIM Contacts.

Once the Contacts are imported, see if iMessage is displaying the right phone number.

5. Change Your Apple ID Password

If above methods did not work, changing your Apple ID Password should help you fix this problem.

1. Go to Settings > tap on Apple ID > Password & Security > Change Password option.

2. Answer Security Questions to verify your identity.

3. On the next screen, Enter Current Password, New Password, Verify New Password.

4. After updating password, go to Settings > Apple ID > scroll down and tap Sign Out.

Sign-in to your Apple ID, sign-in to iMessage and see of iMessage is now displaying the correct Phone Number.

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