What happened to my Xfinity app?

The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed. It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want.

Billing
• Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox

Manage Your Account Information
• View your channel lineup
• View and edit your account information, such as your contact phone number, password and email address
• Look up or change your Xfinity ID
• View information about your internet usage
• View your Comcast Digital Voice number

Setup and Troubleshooting:
• View or personalize your WiFi name and password
• Refresh your X1 TV box and troubleshoot your Xfinity devices
• Check the connection status of your devices and get updates on service outages
• Set up your remote to control all of your entertainment

Appointments
• Check the status, reschedule or cancel your service appointment
• Find out your tech’s estimated time of arrival

Contact Us
• Request a call back from an Xfinity representative
• Find the nearest Comcast Service Center
• Learn more about 'Do Not Sell My Personal Information' options at https://www.xfinity.com/privacy/manage-preference

Explanation of Android Permissions:
INTERNET: Enables My Account to connect over the Internet to our servers
ACCESS_NETWORK_STATE: Enables My Account to detect whether or not your device is connected
WRITE_EXTERNAL_STORAGE: Enables My Account to cache data
WRITE_CALENDAR, READ_CALENDAR: Enables My Account to create calendar events for service appointments
READ_GSERVICES, GET_ACCOUNTS: Enables My Account to use Google Maps and related services
READ_PHONE_STATE: Enables My Account to associate your Comcast login with your device so you don’t have to login each time you open the app
C2D_MESSAGE, RECEIVE, and WAKE_LOCK: Enables My Account to support push notifications
CAMERA, VIBRATE: Enables My Account to support credit card scanning
COARSE_LOCATION (Marshmallow Only), ACCESS_WIFI_STATE, CHANGE_WIFI_STATE: Check WiFi strength, manage connectivity and troubleshoot

If you want to manage other services such as Xfinity X1, Xfinity Home, or Xfinity xFi, check out those apps instead.

Learn more about Do Not Sell My Personal Information options at https://www.xfinity.com/privacy/manage-preference

*Compared to all measured full service providers in the 2020 American Customer Satisfaction Index® (ACSI) survey of customers rating their own wireless service provider’s performance.

You can fix your Xfinity stream app by rebooting it, updating the app, verifying your network connection, and other solutions.

I’m Jon, a home networking pro with first-hand experience with the Xfinity Stream app. I’ve had problems with the app myself and put together this guide to help you troubleshoot and fix it.

So, read on to learn why your Xfinity stream app isn’t working and how to fit it.

Common Xfinity Stream App Problems and How to Fix

Here are the common reasons that stop the Xfinity Stream app from working and their fixes.

#1 Out-of-Date App

If you’re using an old version of the Xfinity Stream app, it might not be compatible with your device anymore. The first thing you should do is update the app to see if that solves the problem.

Updating the App on an Android Device

To update the Xfinity Stream app on an Android device, follow these steps:

Open the Google Play Store app on your Android device.
Tap the Menu icon (three horizontal lines).
Tap My apps & games.
If an update for the Xfinity Stream app is available, tap Update.
Once the update installs, try using the app again.

Updating the App on an iOS Device

To update the Xfinity Stream app on your iOS device, follow these steps:

Open the App Store app on your iOS device.
Tap your profile picture in the top-right corner of the screen.
Tap Purchased.
If an update for the Xfinity Stream app is available, tap Update.
When the installation finishes, try using the app again.

#2 No Active Network Connection

Another common reason the Xfinity Stream app stops working is an inactive or poor network connection. The app needs a strong and active network connection to work correctly.

There are a few ways you can test your network connection:

Use another device to see if it can connect to the Internet. If it can’t, there might be an issue with your network.
Connect to a different Wi-Fi network and see if the Xfinity Stream app works on that network. If it does, there’s an issue with your original Wi-Fi network.
Try connecting to a cellular data network. If the app works on cellular data, there might be an issue with your Wi-Fi network.

Once you’ve verified that your network connection is active and working, try using the Xfinity Stream app again.

#3 Xfinity Service is Down

If the Xfinity Stream app isn’t working, it might be because the Xfinity service is down in your area. When the Xfinity service is down, it means that there’s an issue with your cable or Internet connection.

You can check the status of the Xfinity service by visiting the Xfinity Service Status page.

If the Xfinity service is down, there’s nothing you can do to fix it. You’ll have to wait until the Xfinity team fixes the issue.

#4 Downloaded Programs not Playing

If you’re trying to watch a downloaded program and it’s not playing, there are a few things you can try:

Check the Downloaded Programs section of the Xfinity Stream app. Make sure that the program is still in the Downloads section and that it hasn’t expired.

If the program has expired, you can try redownloading it.
The program might have been deleted if it wasn’t in the Downloads section. You can try redownloading it.
If you’re still having trouble playing the downloaded program, delete it and redownload it.

#5 Xfinity Stream App Doesn’t Work Away From Home

When you’re away from home, you can use the Xfinity Stream app to stream TV on your mobile device, but there are some restrictions.

Here are a few things to keep in mind when using the Xfinity Stream app away from home:

You can only stream on one device at a time.
Certain channels and TV shows are unavailable when you’re away from home.
If you’re trying to use the Xfinity Stream app and it’s not working, make sure you’re connected to a network. If you are, try restarting the app.

If you’re still having trouble, contact Xfinity customer support.

#6 Cast Doesn’t Work

If you’re trying to cast content from the Xfinity Stream app to your TV and it’s not working, there are a few things you can try:

Restart the Xfinity Stream app.
Restart your TV and mobile device.
Ensure your mobile device and TV are connected to the same Wi-Fi network.
Check if there’s an update available for the Xfinity Stream app.

#7 Xfinity Stream Not Working on Roku Devices

If you’re trying to use the Xfinity Stream app on your Roku device and it’s not working, there are a few things you can try:

Restart the Xfinity Stream app.
Restart your Roku device.
Make sure your Roku device and mobile device are connected to the same Wi-Fi network.
Check if there’s an update available for the Xfinity Stream app.

You may also need to update the Xfinity app on your Roku device. Here is how:

Open the Xfinity app on your Roku device.
Go to Settings.
Select Check for updates.

If none of these tips get it working, Xfinity customer care may be able to assist you.

#8 Remove the Stream App from Your Devices and Restart Modem

Another thing you can do is remove or uninstall the Xfinity streaming app from your device. Then disconnect your router from your modem (if you have separate devices), then reboot the modem with the Xfinity Mobile App.

Next, reconnect everything and wait until the router reconnects to the Internet. Now reinstall the Xfinity app on your affected devices and login back in.

#9 Xfinity Stream Not Working on Fire Stick

If you’re trying to use the Xfinity Stream app on your Amazon Fire Stick and it’s not working, there are a few things you can try:

Restart the Xfinity Stream app.
Restart your Amazon Fire Stick.
Make sure your Amazon Fire Stick and mobile device are connected
Make sure you’re signed in to your Amazon account on the Fire Stick.
Check if there’s an update available for the Xfinity Stream app.

To update the Xfinity Stream app on your Fire Stick, go to settings and check for updates.

#10 Xfinity Stream Not Working on Samsung TV

If you have a smart TV from Samsung and the Xfinity Stream app is not working, here is what you can do to get it back up and running.

Check if there is an update available for the Xfinity Stream app. To do this, open the app and go to Settings > About. If there is an update available, select Update. If you’re still having trouble, try restarting your TV. If that doesn’t work, you may need to delete the app and reinstall it.

#11 Xfinity Stream Not Working on iPad or iPhone

If you’re trying to use the Xfinity Stream app on your iPad or iPhone and it’s not working, there are a few things you can try:

Restart the Xfinity Stream app.
Restart your iPad or iPhone.
Make sure your iPad or iPhone is connected to a Wi-Fi or cellular data
Check if there’s an update available for the Xfinity Stream app

To update the Xfinity Stream app on your iPad or iPhone, go to Settings > App Store > Updates and see if there is an update available.

#12 Xfinity Stream Not Working on Chromebook

If the Xfinity Stream app on your Chromebook is not working, you can try these steps to fix it:

Restart the Xfinity Stream app.
Restart your Chromebook.
Make sure your Chromebook is connected to Wi-Fi.
Check if there’s an update available for the Xfinity Stream app.

To update the Xfinity Stream app on your Chromebook, open the Chrome browser and go to Settings > About Chrome OS > Check for Updates. If there is an update available, it will install automatically.

#13 Xfinity Stream Not Working on Apple TV

If you’re trying to use the Xfinity Stream app on your Apple TV and it’s not working, make sure your Apple TV is connected to Wi-Fi. Then restart the Xfinity Stream app and your Apple TV. You can also check if there’s an update available for the Xfinity Stream app.

To update the Xfinity Stream app on your Apple TV, find it in the App Store and select update. To update your Apple TV’s operating system, go to Settings > System > Software Updates and see if there is an update available.

#14 Xfinity Stream App Keeps Freezing

Many things can cause the Xfinity Stream app to freeze. Here are a few things you can try if your app is freezing:

Close other apps on your device
Restart the device
Restart the Xfinity Stream app.
Check if there’s an update available for the Xfinity Stream app
Delete the Xfinity Stream app and reinstall it
Check your network– type “speed test” into Google search to see if you’re getting adequate bandwidth in your house; if not, here’s how to fix your Xfinity network.

If you have continuing issues with the Xfinity Stream app, it is best to contact Comcast customer support for help. You can reach them at 1-800-XFINITY or by chat on their website. Or you can check out their troubleshooting guide too.

Conclusion

If you’re having trouble with the Xfinity Stream app, you can try restarting your devices, updating the app, verifying your network connection, and other methods.

If the problem persists, Comcast customer support can help you figure out what’s happening and get the app working again.

Check out our guide on the Xfinity Stream app if you want more information about this service.

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Jonathon Jachura

Hello there! I’m Jonathon Jachura. I’m a mechanical engineer and network enthusiast. I have a passion for creating engaging, easy-to-read, and informative content to help you with your home network.

Why is Xfinity app not working?

Give this a try: Delete the download and try to download it again. Make sure your device remains connected to your in-home XFINITY network or the Internet while downloading. Changing or losing your connection while downloading could corrupt a download.

Why is the Xfinity app going away?

As we continue to evaluate our product offerings and streamline how you manage services with us, we retired the Xfinity Connect app and Voice2Go features on April 20, 2021.

Has Xfinity app changed?

According to Comcast, the Xfinity Stream app has been redesigned with a “more intuitive” user interface, and the new UI is launching first on the Apple TV platform. The Stream app provides editorial content recommendations along with a personalization algorithm.

Why can't i access my Xfinity account?

Clear your cache and cookies, and try to access the xfinity.com site again. If this isn't successful, please try to access the page by visiting: http://76.96.54.12.