The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed. It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want.
Manage Your Account Information
Setup and Troubleshooting:
Explanation of Android Permissions:
If you want to manage other services such as Xfinity X1, Xfinity Home, or Xfinity xFi, check out those apps instead.
Learn more about Do Not Sell My Personal Information options at https://www.xfinity.com/privacy/manage-preference
*Compared to all measured full service providers in the 2020 American Customer Satisfaction Index® (ACSI) survey of customers rating their own wireless service provider’s performance.
You can fix your Xfinity stream app by rebooting it, updating the app, verifying your network connection, and other solutions.
I’m Jon, a home networking pro with first-hand experience with the Xfinity Stream app. I’ve had problems with the app myself and put together this guide to help you troubleshoot and fix it.
So, read on to learn why your Xfinity stream app isn’t working and how to fit it.
Common Xfinity Stream App Problems and How to Fix
Here are the common reasons that stop the Xfinity Stream app from working and their fixes.
#1 Out-of-Date App
If you’re using an old version of the Xfinity Stream app, it might not be compatible with your device anymore. The first thing you should do is update the app to see if that solves the problem.
Updating the App on an Android Device
To update the Xfinity Stream app on an Android device, follow these steps:
Updating the App on an iOS Device
To update the Xfinity Stream app on your iOS device, follow these steps:
#2 No Active Network Connection
Another common reason the Xfinity Stream app stops working is an inactive or poor network connection. The app needs a strong and active network connection to work correctly.
There are a few ways you can test your network connection:
Once you’ve verified that your network connection is active and working, try using the Xfinity Stream app again.
#3 Xfinity Service is Down
If the Xfinity Stream app isn’t working, it might be because the Xfinity service is down in your area. When the Xfinity service is down, it means that there’s an issue with your cable or Internet connection.
You can check the status of the Xfinity service by visiting the Xfinity Service Status page.
If the Xfinity service is down, there’s nothing you can do to fix it. You’ll have to wait until the Xfinity team fixes the issue.
#4 Downloaded Programs not Playing
If you’re trying to watch a downloaded program and it’s not playing, there are a few things you can try:
Check the Downloaded Programs section of the Xfinity Stream app. Make sure that the program is still in the Downloads section and that it hasn’t expired.
#5 Xfinity Stream App Doesn’t Work Away From Home
When you’re away from home, you can use the Xfinity Stream app to stream TV on your mobile device, but there are some restrictions.
Here are a few things to keep in mind when using the Xfinity Stream app away from home:
If you’re still having trouble, contact Xfinity customer support.
#6 Cast Doesn’t Work
If you’re trying to cast content from the Xfinity Stream app to your TV and it’s not working, there are a few things you can try:
#7 Xfinity Stream Not Working on Roku Devices
If you’re trying to use the Xfinity Stream app on your Roku device and it’s not working, there are a few things you can try:
You may also need to update the Xfinity app on your Roku device. Here is how:
If none of these tips get it working, Xfinity customer care may be able to assist you.
#8 Remove the Stream App from Your Devices and Restart Modem
Another thing you can do is remove or uninstall the Xfinity streaming app from your device. Then disconnect your router from your modem (if you have separate devices), then reboot the modem with the Xfinity Mobile App.
#9 Xfinity Stream Not Working on Fire Stick
If you’re trying to use the Xfinity Stream app on your Amazon Fire Stick and it’s not working, there are a few things you can try:
To update the Xfinity Stream app on your Fire Stick, go to settings and check for updates.
#10 Xfinity Stream Not Working on Samsung TV
If you have a smart TV from Samsung and the Xfinity Stream app is not working, here is what you can do to get it back up and running.
Check if there is an update available for the Xfinity Stream app. To do this, open the app and go to Settings > About. If there is an update available, select Update. If you’re still having trouble, try restarting your TV. If that doesn’t work, you may need to delete the app and reinstall it.
#11 Xfinity Stream Not Working on iPad or iPhone
If you’re trying to use the Xfinity Stream app on your iPad or iPhone and it’s not working, there are a few things you can try:
To update the Xfinity Stream app on your iPad or iPhone, go to Settings > App Store > Updates and see if there is an update available.
#12 Xfinity Stream Not Working on Chromebook
If the Xfinity Stream app on your Chromebook is not working, you can try these steps to fix it:
To update the Xfinity Stream app on your Chromebook, open the Chrome browser and go to Settings > About Chrome OS > Check for Updates. If there is an update available, it will install automatically.
#13 Xfinity Stream Not Working on Apple TV
If you’re trying to use the Xfinity Stream app on your Apple TV and it’s not working, make sure your Apple TV is connected to Wi-Fi. Then restart the Xfinity Stream app and your Apple TV. You can also check if there’s an update available for the Xfinity Stream app.
To update the Xfinity Stream app on your Apple TV, find it in the App Store and select update. To update your Apple TV’s operating system, go to Settings > System > Software Updates and see if there is an update available.
#14 Xfinity Stream App Keeps Freezing
Many things can cause the Xfinity Stream app to freeze. Here are a few things you can try if your app is freezing:
If you have continuing issues with the Xfinity Stream app, it is best to contact Comcast customer support for help. You can reach them at 1-800-XFINITY or by chat on their website. Or you can check out their troubleshooting guide too.
If you’re having trouble with the Xfinity Stream app, you can try restarting your devices, updating the app, verifying your network connection, and other methods.
If the problem persists, Comcast customer support can help you figure out what’s happening and get the app working again.
Check out our guide on the Xfinity Stream app if you want more information about this service.
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Hello there! I’m Jonathon Jachura. I’m a mechanical engineer and network enthusiast. I have a passion for creating engaging, easy-to-read, and informative content to help you with your home network.
Why is Xfinity app not working?
Give this a try: Delete the download and try to download it again. Make sure your device remains connected to your in-home XFINITY network or the Internet while downloading. Changing or losing your connection while downloading could corrupt a download.
Why is the Xfinity app going away?
As we continue to evaluate our product offerings and streamline how you manage services with us, we retired the Xfinity Connect app and Voice2Go features on April 20, 2021.
Has Xfinity app changed?
According to Comcast, the Xfinity Stream app has been redesigned with a “more intuitive” user interface, and the new UI is launching first on the Apple TV platform. The Stream app provides editorial content recommendations along with a personalization algorithm.
Why can't i access my Xfinity account?
Clear your cache and cookies, and try to access the xfinity.com site again. If this isn't successful, please try to access the page by visiting: http://184.108.40.206.